Why is the Wall Street Journal launching a Business Travel Service?
There are approximately 20 million "do-it-yourself" business travelers from small to medium-sized companies in the U.S. The Wall Street Journal Business Travel Service will provide a better way for these business people to buy their business travel.
What is the relationship between The Wall Street Journal and Upside?
The Wall Street Journal Business Travel Service is a travel service, powered by Upside. The Journal has selected Upside, an online travel service built just for business travelers, to administer the purchase and service functions for our Members.
Is the Wall Street Journal Business Travel Service a Travel Management Company?
No. Travel management companies work for companies. The Wall Street Journal Business Travel Service works for individual business travelers.
How is the Wall Street Journal Business Travel Service different from Orbitz and Expedia?
Unlike Online Travel Agencies (Orbitz, Expedia, etc.), the Wall Street Journal Business Travel Service is designed for business travelers, especially “do-it-yourself” business travelers who act as their own travel agent (i.e. researches and books travel themselves; can choose any airline or hotel; does not get service from a company travel department, travel agent, or Travel Management Company).
The Wall Street Journal Business Travel Service does not offer every airline or hotel on the market. But we have the majority, and our software makes it faster and easier to research flights and hotels and compare prices. We also provide 24/7, “always on” support from live customer service reps by voice, email, chat, or in-app messaging.
How do I add my loyalty numbers with airlines and hotels to my account with the Wall Street Journal Business Travel Service?
You can add airline loyalty points on the checkout page prior to purchasing or in your account profile. At this time, you can earn hotel points on Omni, La Quinta, Wyndham, and NH hotels. Additionally, some chains automatically reward points for a WSJ Business Travel Service purchase, but some won’t give their customers points if the purchase wasn’t made directly on the hotel website.
Who should I call if I have a question about my Wall Street Journal or Barron’s subscription?
Call the Wall Street Journal at 1-800-JOURNAL (1-800-568-7625). Monday through Friday, 7am to 10pm Eastern Time, Saturday 8am to 5pm Eastern Time, closed Sunday. Additionally, you can email questions to: [email protected]
Who is Upside?
Upside is a business travel company that serves “do-it-yourself” business travelers who don’t get service from a company travel manager, travel department, or third-party Travel Management Company. Upside provides live, human customer service, “always on” and instantly available 24/7 on your mobile.
Upside sells business-quality flights, hotel rooms, and car rental at lowest published prices (or for less than publicly available prices if you buy a Travel Package combining any two: flight, room, rental car).
Who started Upside?
Upside was founded and is led by Jay Walker, inventor of Priceline, and members of the founding Priceline team. However, Upside is independent of Priceline.
If I have an Upside account, will I be recognized by the Wall Street Journal Business Travel Service or do I have to register separately?
If you already have an Upside account, you can use it to log into the Wall Street Journal Business Travel Service. There is no need to register separately.
Types of customers served
Is the Wall Street Journal Business Travel Service only for business travelers?
The Wall Street Journal Business Travel Service is designed for business travelers because it sells only business-quality flights and hotels, and provides the kind of service that business travelers need when their plans change. However, the service can also be used by business travelers who tack on personal travel to their business trips.
Does the Wall Street Journal Business Travel Service serve corporate accounts?
Not at this time.
Can any size business use the Wall Street Journal Business Travel Service?
Yes, as long as the business does not require Duty of Care and allows its employees to select their own airlines and hotels.
Does the Wall Street Journal Business Travel Service provide Duty of Care?
Not at this time.
Does the Wall Street Journal Business Travel Service automate the expense reporting and tracking process?
Not at this time.
Can I use the Wall Street Journal Business Travel Service for personal or leisure travel?
That depends. The Wall Street Journal Business Travel Service is designed for business travelers because it sells only business-quality flights and hotels, and provides the kind of service that business travelers need when their plans change. However, business travelers who combine leisure with their business trips find it helpful, too.
What kind of leisure travelers will use BTS?
Mainly two kinds: "bleisure" travelers who want to add some vacation time onto a business trip and leisure travelers who want the convenience and time-savings of booking their entire trip in one place.
I'm a longtime WSJ member who works for a big company that has its own travel department. Can I use the Wall Street Journal Business Travel Service?
Yes, as long as your company does not require Duty of Care and allows its employees to select their own airlines and hotels.
I buy all the travel for my company. Can I use the Wall Street Journal Business Travel Service?
Yes. Contact our Navigators—our customer service team—and they'll help you with any special needs or multiple purchases of identical itineraries.
I’m my company’s travel manager. Can I use the Wall Street Journal Business Travel Service?
Yes, as long as your company does not require Duty of Care and allows its employees to select their own airlines and hotels.
Does the Wall Street Journal Business Travel Service replace the corporate travel department?
No. We sell trips to individual business travelers, not to companies.
Do I need my boss’s approval, or the travel manager’s approval, to use the Wall Street Journal Business Travel Service?
That depends on your company. For most companies the answer is no. Generally speaking, you can use our service as long as your company does not require Duty of Care and allows its employees to select their own airlines and hotels.
Mobile & App
Can I use the Wall Street Journal Business Travel Service on my phone?
Yes. Just download the free Wall Street Journal Business Travel Service app for iOS and Android.
Does the Wall Street Journal Business Travel Service have a mobile app?
The WSJ Business Travel Service app enables you to find the right flights and hotels, compare prices, book your trip, and get service before, during and after you travel with one touch of the screen thanks to our 24/7, "always on" customer service.
Can the Wall Street Journal Business Travel Service or its mobile app help me manage my airplane seat selection, food and drink preferences, hotel room preferences, etc.?
An e-ticket and itinerary will be sent to the email address you provide.
Do I need to reconfirm my flights and room?
Will I get a receipt for my purchase?
Yes. It will be sent to the email address you provide. The receipt lists your itinerary, total cost, plus taxes and service fees.
How long do I have to wait to talk to customer service or get an answer to my query?
Our customer service travel experts, called Navigators, ordinarily respond in a minute or less by voice, email, or chat—whichever you choose. They will stay in direct contact with you until your issue is taken care of.
Do your Navigators work in the U.S.?
During business hours, you will always be served by a U.S.-based Navigator.
Can I change or cancel my flight, room, rental car, etc. after purchase? What does it cost?
Yes, you can change any travel product you buy from us. We pass along whatever costs are assessed by your airline, hotel, etc. without any markup.
Any applicable fees will depend on the supplier requirements, what class of service you bought, and how far in advance you purchased.
Within 24 hours after purchase, most flights and hotels can be changed with no fee at all. Ask a Navigator for complete details about your specific flight or hotel.
How do I contact the Wall Street Journal Business Travel Service customer service?
Use whichever option is most convenient:
Call us toll-free at 844-329-5613, 24 hours a day, 7 days a week, 365 days a year.
Or, visit us online at wsjbusinesstravel.com and click on “chat with a Navigator, 24/7.”
Or, use our mobile app and touch the icon on your screen. Select voice or chat to be connected to a live expert in under a minute.
How can the Wall Street Journal Business Travel Service help me in case of a canceled or delayed flight?
We'll work with you via voice, chat, or email to quickly find out your options and preferences, and immediately take care of booking a different flight if requested.
How can the Wall Street Journal Business Travel Service help me in case I’m bumped from an overbooked flight?
We'll work with you via voice, chat, or email to quickly find out your options and preferences, and take care of booking a different flight.
How can the Wall Street Journal Business Travel Service help me in case I’m “walked” from my hotel? (I show up on time and have a valid reservation, but the desk clerk says all their rooms are occupied.)
We'll work with you via voice, chat, or email to quickly find out your options and preferences, and take care of booking a new hotel reservation for you.
If I have a dispute with a travel supplier (airline, hotel, ride company, rental car company, etc.) do I deal with them directly or does the Wall Street Journal Business Travel Service interact with the supplier on my behalf?
If we booked the flight, room, rental car, or ride, we will interface with the supplier on your behalf.
How do I resolve a dispute with the Wall Street Journal Business Travel Service?
If you have a problem with any aspect of your trip, use our mobile app and touch the chat icon on your screen to be instantly connected to a Navigator (customer service travel expert). If the Navigator can’t solve the problem, you can speak with a supervisor.
If the supervisor cannot resolve your situation, a member of our management team will be alerted and will review the situation immediately. You will be contacted promptly.
Is there a fee associated with the Wall Street Journal Business Travel Service Navigators (customer service team)?
No, there is no fee for using Wall Street Journal Business Travel Service.
Product & Referrals
Is the Wall Street Journal Business Travel Service like Expedia and Priceline that has every airline and hotel?
No, but we provide almost all business-quality airlines and hotels including both chains and well-reviewed independent hotels.
Since we’re designed for business travelers, we do not offer ultra low-cost airline carriers whose product and fare structure cater to leisure travelers with less stringent needs.
In addition, we are unable to sell Delta, KLM, and Southwest at this time. These particular carriers have decided not to distribute flights through new, 3rd party travel sellers like the Wall Street Journal Business Travel Service—but we remain committed to working with them to find a solution.
What are Travel Packages?
A Travel Package consists of any of the following components, bundled together and purchased for a single price: flights, hotel, rental car. When you purchase any type of package, you will save approximately 5-10% off the lowest publicly available rate on the Internet and receive a gift card reward.
Why should I buy a Travel Package?
Simply put, most Travel Packages save money and provide lower prices for your company. In addition, the savings provided by buying most Travel Packages allows us to share part of those savings in the form of a gift card with the traveler.
Can I lower the price of the package instead of receiving gift cards?
Yes, in some cases. For packages that cost over $850, the Wall Street Journal Business Travel Service offers instant savings allowing you to apply the full gift card value to your trip cost at time of purchase.
With a Travel Package, how can the Wall Street Journal Business Travel Service afford both lower prices for the company and a gift card for the traveler?
With our package pricing, airlines and hotels give us special, unadvertised deals for business travelers. In return, we don't reveal the below-retail costs for individual flights and rooms. Plus, you get a gift card for yourself with any package.
Can I book a one-way trip?
Yes, one-way flights are available through WSJ Business Travel Service.
Can I book a multi-city trip?
Not at this time.
Can I buy tickets and rooms for someone else?
Can I add additional people to a flight or hotel booking?
Yes. You can buy a trip that puts 2 passengers on a single reservation. Use our mobile app to ask one of our Navigators (customer service travel experts) to help arrange for two or more individuals to get the same flights and identical hotel rooms.
Can I still get my frequent flyer miles and credit card points?
Yes, this is automatic, as long as you provide us with your frequent flyer number at checkout.
What about hotel points?
That depends on the hotel. Many hotels will give you points at check-in if you are a member and ask for them, but not all.
Can I fly outbound to one city, but then fly back from a different city?
We will be adding multi-city (also known as open jaw) travel early in 2018.
Who are the Wall Street Journal Business Travel Service travel partners?
The Wall Street Journal Business Travel Service, powered by Upside, has partnerships with most business-quality U.S. and international airlines and hotel chains, along with tens of thousands of independent hotel properties around the world.
What do your travel partners offer me?
If you buy a Travel Package, our travel partners help us get you great prices that are often lower than anything posted on the Internet. Because we keep these discounts confidential by giving a single, blended price for multiple trip components, we receive unadvertised discounts from our partners.
Do you sell international travel?
Yes. We have nearly 100 international destinations—and the list is growing regularly. If there is an international destination you don’t see, contact the Wall Street Journal Business Travel Service at [email protected] and let us know.
At present, all travel must originate in the U.S. We expect to add foreign-originating flights in 2018.
The Wall Street Journal Business Travel Service, powered by Upside, has partnerships with most business-quality international airlines and hotel chains, along with tens of thousands of independent hotels around the world.
When will the Wall Street Journal Business Travel Service add more foreign airlines and foreign-originating cities?
We expect to add foreign-originating flights in 2018.
When will the Wall Street Journal Business Travel Service sell flights from overseas to the U.S.?
We anticipate expanding our service to include flights that originate overseas in 2018.
Does the Wall Street Journal Business Travel Service offer flight insurance or travel insurance?
Not at this time. We expect to add this option in 2018.
Are international flights and hotels priced in U.S. dollars?
When will I be charged for my hotel reservation?
At the time of booking. These reservations are fully refundable subject to the rules of each hotel.
The hotel charged me again when I checked out. How do I correct this and get a refund to my credit card?
Contact our Navigators. They'll get in touch with hotel management and straighten out the situation immediately.
Does the Wall Street Journal Business Travel Service give gift cards to travelers?
Yes, we offer gift cards rewards when you make travel choices that save your company money.
How does a traveler save money and qualify for a gift card?
You can save money (and qualify for a gift card) by purchasing your business trip as a Travel Package that includes any two of these components: flight, hotel, or rental car. A Travel Package can save 5-10% over the lowest publicly available prices for those combined trip elements.
How much is each gift card worth?
How much your gift card is worth depends on your specific package and the airline or hotel you select. The gift card is your reward for making travel choices that save your company money. The more you save, the larger the amount of the gift card.
When will I receive my gift card?
Your gift card funds will be credited to your account within 72 hours of completing your trip. At that time, go to your Gift Card Hub to see the amount. You can save the money here for later use, or redeem it immediately at one of our gift card retailers.
What gift card brands can I choose from?
You can apply your gift card money toward any of 50+ national retailer and restaurant brands, including Amazon.com, The Home Depot®, Nordstrom, Target, and eBay®. You can even choose to split your gift card balance among different brands.
How do I choose the gift card I want?
Log into your account and go to your Gift Card Hub.There you can convert any amount of your gift card balance into a retailer gift card. Choose from among 50+ national brands available. Once you make a selection, your gift card will be emailed to you as an egift card, which is easy to use.
Why gift cards? Isn’t saving money on travel enough of a reward?
Saving on business travel for business travelers is a top priority, especially when you have to stay within company budgets while still trying to find flights and hotels that work with your schedule. Often, you have to sacrifice something—price, comfort, convenience. We think you deserve a little something for your efforts.
By giving you a gift card with each package purchase, we are acknowledging and rewarding your patience and flexibility on your company’s behalf.
Are there tax implications tied to receiving gift cards?
We've been advised that the gift cards earned through WSJ Business Travel Service are similar to other promotional travel benefits, like hotel points and frequent flyer miles and are not taxable. Reach out to your tax advisor with questions or concerns regarding this issue.
Will my gift cards expire?
The gift card amount credited to your WSJ Business Travel Service account never expires. However, when you convert any of your balance into gift cards, it is subject to the terms and conditions of the applicable brand(s).
Do I have to use my entire gift card balance at the same time?
No. You can divide up your balance among as many gift card brands as you want, at any time, in any whole-dollar amount.